Frequently Asked Questions
Everything you need to know about your equestrian gear and orders.
What is the 100% Satisfaction Guarantee?
At Dover Saddlery, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a refund, exchange, or store credit within one year of the purchase date, provided it is in new condition.
How long does shipping take for domestic orders?
Standard ground shipping typically takes 3 to 7 business days depending on your location. We also offer expedited shipping options, including 2-day and next-day delivery, for orders placed before 1:00 PM ET.
Can I return a personalized or custom-made item?
Items that have been personalized, monogrammed, or custom-made to your specifications are generally not eligible for return unless there is a manufacturer defect or an error on our part.
Do you offer professional saddle fitting services?
Yes, we have a team of certified saddle fitters available to assist you. You can visit one of our retail locations or contact our customer service team to schedule a consultation to ensure the best fit for both horse and rider.
How do I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number. You can also track your order by logging into your account on our website and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer PayPal and Dover Saddlery gift cards as valid forms of payment.